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After-Sales Support

Project Support

Order-linked repair and maintenance support for POWER & GRACE and partner brand products. Submit a request, track progress, and get your equipment back in service.

Submit a Repair Request

Supported Service Types

We service a wide range of hardware faults across all supported product categories.

Electrical Faults

Power circuits, fuses, short circuits, and component-level failures.

Audio Quality Issues

Distortion, noise, hum, signal loss, or degraded output.

Mechanical Damage

Housings, connectors, faders, and mechanical components.

Wireless & Connectivity

Wireless dropouts, pairing, receiver, and transmitter issues.

Firmware Issues

Firmware corruption, updates, and configuration resets.

Battery & Charging

Battery life, charging ports, and battery replacement.

How It Works

01

Select Order

Identify the order containing the product.

02

Select Product

Select the exact product from the confirmed order.

03

Describe the Issue

Add fault details, serial number, photos, reports, or a ZIP archive.

04

Submit Request

Receive a service reference for tracking.

05

Track Status

Monitor progress in My Account → Service Tickets.

Ready to submit a repair request?

Sign in to link your request to an existing order.

Submit Repair Request